3DCraft runs a Tallinn 3D-printing workshop on one system

The workshop

3DCraft is a 3D-printing workshop in Tallinn. Customers send in a model or an idea; the workshop quotes it, prints it, and hands over the parts — from one-off prototypes to small production runs. The work is physical, but almost everything around it is paperwork: enquiries, quotes, invoices and a room full of machines that each cost real money.

Enquiries arrive as leads, not emails

A print job starts as a question — a form submission from 3dcraft.ee with a model attached or described. That form posts into ERPFlow's lead capture, so every enquiry lands in the pipeline with its source recorded, instead of sitting unread in a shared inbox.

From there the pipeline stages mirror how the workshop actually works: new, quoted, confirmed, printed. Notes live on the lead — material, layer height, deadline — so whoever picks it up sees the whole conversation, not a forwarded email chain.

A won quote is already a customer

When an enquiry becomes a paying job, the lead converts to a customer record in one step. Nothing is retyped: the contact details, the source and the notes carry over, and every later quote and invoice attaches to that same record. Repeat customers — the best kind in a workshop — arrive with their history already on screen.

Invoicing with Estonian VAT, done at the desk

Invoices go out from the same record the job lives on: line items for printing, materials and post-processing, VAT applied per line, a PDF with the workshop's details on it. Because ERPFlow exports Peppol BIS Billing 3.0, the workshop can hand a compliant e-invoice to the customers who ask for one — increasingly the norm for Estonian companies.

The printers are on the books

A print farm is capital: every printer, every spare hotend, every tool has a purchase date and a value. 3DCraft keeps its machines in ERPFlow's fixed-asset register — what was bought, when, and what it's worth — beside the customers and invoices the machines earn their keep from. When a printer is retired, the register says what it cost and what came of it.

One login for the whole loop

The loop that used to span a contact form, an inbox, an invoicing tool and a spreadsheet of machines is now one system: enquiry → lead → customer → invoice, with the hardware on the books beside it. For a small workshop, the point isn't any single feature — it's never re-entering the same job twice.