Customer satisfaction scores beside customer revenue
Ask how it went, and keep the answer on the same record as what they've spent — because the two together tell you more than either alone.
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The score on the record, not in a survey tool
NPS responses attach to the customer they came from. That's the whole point: a score in a separate survey platform tells you a number, while a score sitting next to two years of invoices tells you something you can act on.
Satisfaction against spend
Because revenue rolls up per customer in the same place, you can see the uncomfortable combinations — the high-spending customer who isn't happy, the delighted one who barely buys anything. Those are the two conversations worth having this quarter.
Asked by email, answered in one click
Send a survey from the customer's record and they get a private link to score you from 0 to 10 — no login, one question, done. Their answer lands in the customer's history marked as theirs, apart from any score your team records, and the link stops working once it's used or after 30 days.
- Survey emailed from the customer record
- One-time 0–10 link, no account needed
- Answered, awaiting or expired at a glance
- Every score kept as history, never overwritten
Works with
- CustomersOne customer, one record — with every quote, invoice, booking and note attached, so nobody has to ask around for the history.
- IncomeRent, interest, a referral fee, a dividend — recorded with its category and VAT, so the money that never had an invoice is counted too.
- Lead formsPut a form on your website and every submission becomes a lead — no inbox, no spreadsheet, no copy-paste.
- Booking pagesCustomers book a real slot with a real person, get a confirmation and a reminder, and it all lands in the same system as the invoice.
Customer NPS — common questions
Does ERPFlow send NPS surveys automatically?
Does it publish reviews publicly?
Is it included on every plan?
Still deciding? Book a demo
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Run your whole business in one place — and pay for it like a founder, not an enterprise.
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